Track and Trace your pub, bar and restaurant customers for less than a £1 per day
with a minimum contract period of 30 days

Helping you protect your customers and staff and help NHS Test and Trace


  • Quick, intuitive and easy to use
  • Paperless and efficient electronic solution
  • Accurate records maintained for instant reporting
  • Use with tablet, mobile or desktop
  • No lengthy lock-in contract period
  • Customer re-assurance and peace of mind
  • Export visits and customer details by date
  • Secure – automatic deletion after 21 days


  • One month subscription £30+VAT
  • Three month subscription £75+VAT
  • Six month subscription £125+VAT
  • Annual subscription £200+VAT

What is identecoTrack?

identecoTrack helps businesses to easily capture and log incoming visitors to their premises in order to fulfil NHS Test and Trace obligations. identecoTrack helps your business compliantly track and log customer details on arrival and generate and download reports. It is intuitive and easy to complete, duplicate and export data. identecoTrack will store data for 21 days before deletion.

We are pleased to offer FREE subscriptions to businesses that wish to use the portal – no catches. To receive a voucher code which can be applied at checkout, send us an email at . There is no purchase necessary, no tie in charges or obligation to purchase. Your subscription can be cancelled at any time.

How can we operate safely - FAQs

Can I only offer table service in my pub?

Government guidance does not prohibit bar service. The guidelines do recommend 'table only' as one of the ways to facilitate good social distancing in pubs and bars. The guidance states: Indoor table service must be used 'where possible', alongside further measures such as assigning a single staff member per table. Outdoor table service should also be encouraged, although customers are permitted to stand outside if distanced appropriately. Where bar or counter service is unavoidable, preventing customers from remaining at the bar or counter after ordering.

From 4th July, a distance of 2 metres should be taken where possible. If this is not possible, then 1 metre with appropriate risk mitigation should be applied.

Yes – a screen is permitted inside a pub. However, this would follow a thorough and satisfactory risk assessment and adherence to the Workplace Guidances. Please remember, live performances such as comedy and music are not permitted. Consideration should be given to volume levels to prevent staff and customers having to raise their voices which will mitigate aerosol transmission.

The current Government guidance states that from 4th July, when eating or drinking with people you do not live with, you should only meet one other household if you are seated indoors. People from more than two households at once cannot meet indoors. For outdoor dining and drinks, members of one household OR one group of six people from different households can meet. In all cases, each household should take steps to ensure that they remain socially distanced from one another, unless they are part of the same 'bubble'.

Environmental Health Officers are responsible for enforcement of Covid-19 safety measures for pub staff and customers – it is not the role of the police. The police will not enforce measures, except in circumstances where groups exceed the Government recommendations. Police will continue to act should there be a public order in or around licenced premises.

The opening of pubs is supported by NHS Test and Trace. Their guidance is that you should assist this service by keeping a temporary record of your customers and visitors for 21 days. NHS may request this data up to 21 days from it being taken.

The data should be kept for 21 days and then deleted. identecoTrack will collect and store all the data securely on our UK servers and will be deleted after 21 days from collection. It will not be used for any other purpose. For more information, read our Privacy Policy

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